Refund and Return Policy

Welcome to Eazy Connect, where your satisfaction is our top priority. We understand that sometimes things don’t work out as planned. That’s why we’ve crafted this comprehensive Refund and Return Policy to ensure a seamless experience when you shop with us.

Nature of Products/Services: At Eazy Connect, we specialize in providing custom physical goods tailored to your unique needs and preferences.

Refund Timeframe: You have a generous 14 days from the date of purchase to request a refund.

Conditions for Refund: We offer refunds in the following situation:

• Product is broken upon delivery.

Refund Method: Refunds will be processed using the original payment method, ensuring a hassle-free transaction.

Return Shipping: Please note that return shipping costs are the responsibility of the client. We recommend using a trackable shipping service to guarantee safe return of the product.

Restocking Fees: Rest assured, there are no restocking fees for returned products.

Cancellation Policy: You have the flexibility to cancel your order if the product has not yet entered the customization process. Once customization has begun, the order is considered final and cannot be canceled.

Exceptions: Custom products are crafted with utmost care to your specifications; therefore, all custom items are exempt from our standard refund policy unless they arrive damaged or defective.

Customer Responsibilities: When initiating a refund, kindly ensure the product is returned in its original condition, including all packaging materials. This helps us process your refund efficiently.

Initiating a Refund Request: To initiate a refund request, please contact our customer support team via email at info@eazy-connect.com. Provide your order details, a brief explanation of the issue, and any relevant photographs to expedite the process.

Thank you for choosing Eazy Connect. We value your trust, and our team is dedicated to providing exceptional products and customer service. If you have any questions or concerns about our Refund and Return Policy, please do not hesitate to get in touch. Your satisfaction is our commitment. Happy shopping!